Terms and Conditions

TERMS OF SERVICE

Last updated: 24 October 2026

OVERVIEW

This website is operated by Beatriz Russo, trading as ZenLick ("ZenLick", "we", "us" or "our"). Throughout the site, these terms refer to ZenLick. We offer this website, including all information, tools and services available from it, to you, the user, on the condition that you accept the terms, conditions, policies and notices set out here.

By visiting our site and/or buying something from us, you take part in our "Service" and agree to these Terms of Service ("Terms"), including any additional terms, conditions and policies referred to here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with all of them, you may not access the website or use any of our Services.

New features or tools added to the store are also subject to these Terms. You can review the current version of the Terms at any time on this page. We may update or change these Terms by posting changes on our website. Changes do not apply to orders already placed before the change.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – SELLER INFORMATION

Legal name: Beatriz Russo Trade name: ZenLick Address: Rua Imaculado Coração de Maria, 2120-188 Foros de Salvaterra, Portugal Tax number: 250157381 Email: support@zenlick.shop

SECTION 2 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent to allow any minor dependants of yours to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, when using the Service, break any laws in your jurisdiction (including copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.

If you breach any of these Terms, we may terminate your Services.

SECTION 3 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

Your content (not including credit card information) may be transferred unencrypted and may involve transmission over various networks and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

SECTION 4 – ACCURACY OF INFORMATION

We do our best to make sure the information on this site is accurate and up to date. However, general information on the site is provided for information only and should not be the sole basis for making decisions. Any reliance on such general information is at your own risk.

This site may contain historical information, which is not necessarily current and is provided for reference only. We may change the contents of this site at any time but have no obligation to update information on it.

SECTION 5 – PRICES AND CHANGES TO THE SERVICE

All prices are shown in euros (EUR) and include VAT where applicable. Any shipping costs are shown at checkout before you pay.

Prices for our products may change without notice. The price that applies to your order is the price shown at the moment you place your order.

We may modify or discontinue the Service (or any part of it) at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service, without prejudice to your rights for orders already placed.

SECTION 6 – PRODUCTS

Some products may be available exclusively online through the website, and may be available in limited quantities.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate.

We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction, and to limit the quantities of any product. All product descriptions and prices may change at any time. We reserve the right to discontinue any product at any time.

Our products are intended for use with dogs under the supervision of an adult. Always follow the product instructions and only use food or liquids that are safe for your pet.

SECTION 7 – ORDERS, PAYMENT AND ACCOUNT INFORMATION

Placing an order is an offer to buy. A contract is formed when we send you an email confirming that your order has been accepted.

We reserve the right to refuse or cancel any order, for example in case of a pricing error, suspected fraud, or if the product is out of stock. If we cancel an order after payment, we will refund you in full using the original payment method.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you when needed.

SECTION 8 – SHIPPING AND DELIVERY

Orders are processed within 1–3 business days and usually delivered within 8–18 business days. Full details are in our Shipping Policy, which forms part of these Terms.

SECTION 9 – RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Details on how to exercise this right, return costs, and our process for damaged, defective or lost orders are set out in our Refund Policy, which forms part of these Terms.

SECTION 10 – LEGAL GUARANTEE

As a consumer, you benefit from the legal guarantee of conformity under applicable EU and Portuguese consumer law. Nothing in these Terms limits or excludes these rights.

SECTION 11 – OPTIONAL TOOLS

We may give you access to third-party tools over which we have no control or input. You acknowledge that we provide access to such tools "as is" and "as available". Any use of optional tools offered through the site is at your own risk, and you should make sure you are familiar with and approve of the terms on which the relevant third-party provider(s) offer them.

SECTION 12 – THIRD-PARTY LINKS

Some content, products and services available through our Service may include material from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and are not liable for any third-party materials or websites. Please review third-party policies and practices carefully before engaging in any transaction.

SECTION 13 – USER COMMENTS, FEEDBACK AND REVIEWS

If you send us comments, reviews, ideas, photos or other submissions (collectively, "comments"), you agree that we may use, edit, copy, publish and distribute them in any medium. We have no obligation to keep comments confidential, to pay compensation for them, or to respond to them.

We may, but have no obligation to, remove content that we determine is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your comments will not violate any right of any third party and will not contain unlawful or abusive material or any computer virus or malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 14 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). If we cancel an order for this reason, you will receive a full refund.

SECTION 16 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or take part in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

To the extent permitted by law, the Service and all products delivered to you through it are provided "as is" and "as available", without warranties or conditions of any kind, except as expressly stated by us and except for the legal guarantees that apply to consumers.

To the extent permitted by law, ZenLick will not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the Service or any products bought through it.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless ZenLick and our partners, suppliers and service providers from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party, to the extent permitted by law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable part will be considered separated from these Terms. This will not affect the validity and enforceability of the remaining provisions.

SECTION 20 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If you fail, or we reasonably suspect that you have failed, to comply with any term of these Terms, we may also terminate this agreement at any time. Obligations and liabilities incurred before termination survive it.

SECTION 21 – ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted by us on this site (including our Refund Policy, Shipping Policy and Privacy Policy), constitute the entire agreement between you and us and govern your use of the Service.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Portugal. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your country.

If you have a complaint, please contact us first at support@zenlick.shop – we'll do our best to solve it.

Consumers may also use the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt, or turn to an Alternative Dispute Resolution (ADR) entity. [ADR ENTITY – e.g. the consumer arbitration centre competent for your area; full list at www.consumidor.gov.pt]

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace any part of these Terms by posting updates on our website. Changes will not affect orders placed before the change was published.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@zenlick.shop.

Beatriz Russo Rua Imaculado Coração de Maria, 2120-188 Foros de Salvaterra, Portugal